At Damian Pixel, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, our return and refund policy is designed to make the process simple and transparent.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Products that are damaged due to misuse or improper handling will not be accepted for return.
To initiate a return, please contact us at [email protected] with your order number and reason for the return. Once your request is approved, we will provide instructions for returning the item.
Refunds
After we receive and inspect your returned item, you will be notified of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days. Refunds will be issued according to the original payment method or as store credit, depending on your preference.
Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange a product for the same item, please email us at [email protected] within 3 days of receiving your order.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. These include opened electronic accessories, personal care gadgets, or customized items.
Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please check with your payment provider first. If the issue persists, contact us at [email protected] for further assistance.
Contact Us
For any questions or concerns regarding returns or refunds, reach out to us at:
Email: [email protected]